The most well-known saying in the customer service industry is: “The customer is always right.” That means doing everything you can to make people happy with your business so they buy and hopefully keep coming back. This square issue of the philosophy of customer service will never enter the round hole of policing. As guardians of justice, we enforce the law daily against drunk drivers, thugs, burglars, child molesters and murderers. Do we want to win their repeated business? Are they always right? Damn, are they ever right? Another common slogan I found in these guidelines: “Customer service is a holistic approach to the way we do business…” I don`t think policing is a “commercial” activity. We do not even want to draw comparisons between the two, because the guiding principles between running a for-profit business and police protection are different worlds. Yes, there are financial considerations, but it has little to do with law enforcement “business.” The focus should always be on the “product” delivered and not on financial considerations. A colleague once told me that the department should be run like a Fortune 500 company, but he could never tell me how you did it, because these companies are determined by the bottom line. Law enforcement is the activity of certain members of government who act in an organized manner to enforce the law by detecting, deterring, rehabilitating or punishing people who violate the rules and norms that govern this society. [1] While the term encompasses police, courts and correctional facilities, it is most commonly applied to those who patrol or monitor directly to deter and detect criminal activity, and to those who investigate crimes and arrest offenders,[2] a task typically performed by police, sheriff or other law enforcement agencies. I`m sorry I don`t agree with you, but being a professional is not the same as being in a profession. The former is an internalized set of behaviors that anyone performing an activity can exhibit, while the latter concerns industry systems, processes, and functions. Policing is still far from being a profession, although the majority of officers are professionals.

I have always seen law enforcement as much more than a business and more of a calling. Descriptors such as truth, honour, integrity, justice and public service would be better suited to our profession. However, I have always believed that we should adopt business practices to improve the services we provide. Commercial operations aim to improve effectiveness and efficiency, and law enforcement agencies should also optimize effectiveness and efficiency. After several years of double-digit declines, we were skeptical about the possibility of achieving further reductions. Through the use of innovative programs and better focus, we have reduced crime even more. The management of criminal and human resource investigations, the assessment of personnel through risk management and advanced planning can also improve enforcement. For example, my management document for the college included releasing detectives to go into the field using specialized reserve officers to perform many of the routine time-consuming computer requests. In other words, the detective would apply for license plate, property, and people to interview, with the investigation number to make sure the requests were reasonable, and when the detective arrived the next morning, all his requested requests were on his desk.

The use of specialized reserve officers to carry out many of these time-consuming computerized requests could significantly increase on-site investigation time. The organization of field operations to optimize the effectiveness of crime analysis, strategy development and evaluation uses all concepts of the type of business to improve the effectiveness and efficiency of operations. Cost recovery is not uncommon. And if you don`t make money, the reader is enabled not to spend it. The Met Police Service London UK (or its police authority) creates a stream of income through the sale of property/property. It is clear that this is not a funding stream that will take a long time, but will bring some bobsleighs. The College of Policing sells its services and other forces also sell education, for example. Paul, nurses must be certified annually as practices and do so while working as nurses. Those who do not want to be nurses are something else. Bank employees are part of a bureaucracy.

Think more about accountants, lawyers and doctors. I am going to have back surgery next month, do I want the resident doctor with one or two years of service or the head of neurosurgery? No problem. And which one is the best paid? The hospital is full of accountants, human resource managers, administrators, etc. all good people who have chosen a career/profession to do what they do, but nurses are nurses and doctors are doctors. No rapid sanitation managers as urology managers, no electrical engineers as neurologists. Only doctors are doctors. That`s what a profession is. Police services can do that. You just have to have the will, the determination and the stomach for it. I believe that by the time a law enforcement agency established itself as a corporation and listed locations as “corporate offices,” it crossed the line of service area related to the public oath and into a grey area. Many bodies incorporated as LLCs or corporations no longer allow public servants to take the constitutional oath.

This is a huge problem. Example: The Garfield County Sheriff`s Department in Colorado has “corporate offices.” The Garfield County Sheriff`s Department in Colorado was more than happy to tell me, “We`re going to throw you in jail for the day to teach you a lesson on how to keep your mouth shut.” The constitutional right to freedom of expression has been violated. The guy who shouted obscenities, shouted insults and threatened to tie me up and shoot me is released. These things are apparently acceptable for an agency that is a company that does not require its officials to abide by the Constitution. In addition, we have an epidemic of police shooting unarmed people in the back; burglary and warrantless trespassing and shooting of people in their own homes; shooting service animals; We ignore the pepper spray, the night stick and the taser that our taxes got and instead go straight to their gun to shoot and kill now and ask questions later; and………..